Last Updated: March 2026
At Florescofolia, accessible from florescofolia.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Florescofolia and how we use it.
1. The Data We Collect
We collect and process personal data that you provide directly to us when you:
- Place an order: Name, billing address, shipping address, email address, and phone number.
- Create an account: Username and password.
- Contact us: Any information included in your messages or enquiries via our contact forms.
- Browse our site: IP address, browser type, and device information (collected automatically via cookies).
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Improve, personalise, and expand our website.
- Understand and analyse how you use our website.
- Process your transactions and manage your orders.
- Communicate with you, either directly or through one of our partners, for customer service or updates.
- Find and prevent fraud.
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Contractual Obligation: We need your data to fulfil the orders you place with us.
- Legal Obligation: We must keep records of sales for UK tax and accounting purposes.
- Consent: If you opt-in to our newsletter, we use your email to send you updates. You can withdraw this at any time.
- Legitimate Interests: To maintain the security of our website and protect against fraudulent transactions.
4. Sharing Your Data
We do not sell your personal data. To run our shop effectively, we share limited information with trusted third-party service providers:
- Payment Processors: We use WooPayments and PayPal to handle transactions securely. We do not store your credit card details on our servers.
- Delivery & Logistics: We share your name and address with Royal Mail or Evri to deliver your orders and provide tracking updates.
- Website Platform: Our store is powered by WooCommerce, which processes your order data to ensure a seamless shopping experience.
5. Data Retention
We keep your personal information only for as long as is necessary for the purposes set out in this policy. For example, we retain order records for 6 years to comply with UK HMRC tax and accounting obligations.
6. Your Rights (UK GDPR)
As a UK resident, you have the following rights:
- The right to access: You can request a copy of the personal data we hold about you.
- The right to rectification: You can ask us to correct any inaccurate information.
- The right to erasure: You can ask us to delete your data (the “right to be forgotten”).
- The right to object: You can object to our use of your data for marketing.
To exercise these rights, please contact us at [email protected]
7. Security
We use SSL encryption to help protect your personal information during checkout. While we take reasonable steps to secure your data, please be aware that no method of transmission over the Internet is 100% secure.
8. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.