Delivery & Returns FAQ

1. Which couriers do you use?
We primarily use Royal Mail and Evri to deliver our products safely across the UK. You will receive a tracking link via email as soon as your order is dispatched.

2. How long will my delivery take?
We aim to dispatch all orders within [1–3] working days. Once dispatched, standard delivery usually takes 2–4 working days. Please note that during busy periods (like Mother’s Day or Christmas), delivery times may be slightly longer.

3. Do you deliver on weekends?
Dispatch happens on working days (Monday–Friday). While our couriers (Royal Mail and Evri) may deliver on Saturdays, we cannot guarantee weekend delivery for all orders.

4. What if my plant or flowers arrive damaged?
Because plants are living things, we take great care in packaging. If your item arrives damaged, please take a photo and email us at [email protected] within 48 hours. We will arrange a replacement or refund for you as quickly as possible.

5. Can I change my delivery address after ordering?
If you catch us before we dispatch, we are happy to update the address! Please email us immediately with your order number. Once the item is with Royal Mail or Evri, we unfortunately cannot change the destination.

6. Do you ship outside of the UK?
Currently, Florescofolia only delivers within the United Kingdom to ensure our plants and products arrive in the best possible condition.