Botanical Guarantees & Returns
At Florescofolia, we treat every specimen as a living piece of art. Our goal is for every plant to arrive in perfect health. Because we deal with living items, our returns process is designed to protect the quality of our collection.
Damaged or Faulty Items
If a plant arrives damaged or in poor health, we will make it right.
- 24-Hour Notification: Please inspect your plant immediately upon arrival. Any issues must be reported to our concierge within 24 hours of delivery.
- Photographic Evidence: To process a replacement or refund, please email a high-quality photograph of the specimen and its packaging to [email protected].
Perishable Items & Change of Mind
- Living Plants: Under UK consumer law, living plants are classified as perishable goods. Therefore, we cannot accept returns or provide refunds for plants if you change your mind after delivery.
- Non-Perishable Goods: For dry goods (pots, tools, or accessories), you have 14 days to notify us of a return and a further 14 days to send the item back to our studio in its original, unused condition.
The Return Process
- Approval Required: All returns must be pre-authorised by our team. Please do not send items back to our private studio without an approved return label.
- Return Shipping: Unless the item is faulty, the cost of return shipping is the responsibility of the client.
Botanical Variations
Please remember that plants are living organisms. Minor variations in shape, size, or leaf count are natural. For deciduous species, please note that plants may arrive in a dormant state (without leaves) during the winter months as part of their natural growth cycle.
Delivery & Returns FAQ
1. Which couriers do you use?
We primarily use Royal Mail and Evri to deliver our products safely across the UK. You will receive a tracking link via email as soon as your order is dispatched.
2. How long will my delivery take?
We aim to dispatch all orders within [1–3] working days. Once dispatched, standard delivery usually takes 2–4 working days. Please note that during busy periods (like Mother’s Day or Christmas), delivery times may be slightly longer.
3. Do you deliver on weekends?
Dispatch happens on working days (Monday–Friday). While our couriers (Royal Mail and Evri) may deliver on Saturdays, we cannot guarantee weekend delivery for all orders.
4. What if my plant or flowers arrive damaged?
Because plants are living things, we take great care in packaging. If your item arrives damaged, please take a photo and email us at [email protected] within 48 hours. We will arrange a replacement or refund for you as quickly as possible.
5. Can I change my delivery address after ordering?
If you catch us before we dispatch, we are happy to update the address! Please email us immediately with your order number. Once the item is with Royal Mail or Evri, we unfortunately cannot change the destination.
6. Do you ship outside of the UK?
Currently, Florescofolia only delivers within the United Kingdom to ensure our plants and products arrive in the best possible condition.